(+ Payment Methods)
We do not accept traditional credit card/debit card payments on our website or by phone. Due to the current issue with processing payments for kratom, buyers and sellers need to get accustomed to different forms of payment like COD, Checks, and Money Orders/Cashier’s Checks.
Below, you will find a list of our current accepted payment methods. If you have any questions or concerns, please feel free to contact us and we will be in touch with you as soon as possible.
Credit/Debit Card Payments
Unfortunately, the company we were using for credit card payments is no longer able to service kratom vendors. We are working on finding another viable solution, but using a reputable company and your security is our biggest concern. The company we were using was completely reputable, but they could not continue to allow credit card payments for kratom products due to the restrictions that exist. We’re really sorry for the inconvenience and we will keep you posted on any other options we can find.
If you have any questions, please CLICK HERE to contact us and we will be happy to help.
COD (Collect on Delivery)
We offer COD through UPS shipments only. With that being said, you will not see COD during checkout unless you choose UPS as your shipping method. Keep in mind, there is a COD fee of $13.50 added if you choose this method. We pay exactly $13.50 to UPS for each COD, so this is something we have to collect or it doesn’t make sense for us to offer COD.
In order to receive an order via COD, you will need to place the order, get a Money Order or Cashier’s Check for the total amount of the purchase, and write it out to True Source Naturals, LLC. When your package arrives, you will simply hand them the Money Order or Cashier’s Check and they will hand you the package.
UPS does not accept CASH or PERSONAL CHECKS, so you will need to get a Money Order or Cashier’s Check for the order total.
Checks are a much safer method of payment than credit or debit card payments. Although we will hold your first order until the payment clears (up to 5 business days), your next order will ship same day or next business day. Keep in mind, if you place a much larger order than your previous orders, we might still hold your order until the payment clears.
Some people have expressed concerns about using their routing and account number to make a payment, but it’s no different than handing over a check to someone for payment. We use a completely secure processor for check payments and we never even see your information on our end. All we see is your name, address, phone number, and email address.
This will not work with savings accounts or prepaid debit cards/accounts even if you have a routing/account number (i.e. Green Dot, Green Dot Bank, GoBank a Div. of Green Dot Bank, The Bancorp.com, The Bancorp Bank). If you attempt to order with an account that is not compatible, the processor will attempt to deposit the check and it will not clear.
PLEASE NOTE: THERE IS A $12 FEE FOR RETURNED CHECKS. WE WILL SEND THE TOTAL BALANCE INCLUDING THE FEE TO A COLLECTION AGENCY IF YOU DO NOT COMMUNICATE WITH US! WE ARE A VERY REASONABLE COMPANY AND WE ARE ALWAYS WILLING TO WORK THINGS OUT, SO PLEASE COMMUNICATE IF THERE IS AN ISSUE WITH YOUR PAYMENT.
Zelle is an easy way to send money to anyone with a bank account. If you do not have a bank account, you will not be able to use this payment method.
Zelle is supported by most banks in the country. To see if your bank offers this payment method, simply visit https://www.zellepay.com/get-started to see if your bank is listed. If your bank or credit union is not listed, you might still be able to use Zelle by downloading the Zelle app.
Please follow the instructions provided during checkout. If you have any questions, please feel free to contact us and we will gladly assist you.
Mail a Money Order or Cashier’s Check
This is a good way to pay with the utmost security and privacy. If you do decide to mail a Money Order or Cashier’s Check, you can submit an order on our website. PLEASE NOTE: WE WILL NOT SHIP YOUR ORDER UNTIL WE RECEIVE YOUR PAYMENT.
If you have any questions regarding payments, please contact us by visiting out contact page and we will be in touch as soon as possible.